- 1-3 YEAR CONTRACTS
- FIXED PRICE ONLY
- ELECTRONIC/PAPER INVOICES
- DIRECT DEBIT/BACS
We offer gas and electricity (coming soon) utility products, with a range of services to help you efficiently manage your energy bills. Our products and services are sold to business only customers.
We don't believe in over-complicating things for our customers. We ensure everything is simple and to our customers' best interests.
No matter the size, status or financial power of your business, we provide an indiscriminate service to all. This is what we call our "business essentials". Business essentials have been introduced to improve the customer service for each of our customers. This is what we deliver:
Business management requires a different range of services when compared to domestics. We think the best way to help our business customers is to focus on them. Which is why we provide a business only service.
Each customer is allocated a dedicated customer agent for direct contact. This ensures continuity in your enquiries and ultimate professionalism.
Each meter read submission is checked using a traffic light system. This system helps reduce the chances of inaccurate billing and incorrect readings by introducing a tolerance. Our tolerance can change depending on the time of year.
Each invoice includes every single site under one contract, rather than creating a seperate contract for each site. This simplifies the invoice and helps your track each business individually. In some cases, we can start different sites at different times to enable them to end at the same time.
One of the advantages of having multiple contracts is that it can be easier to track from an accounting perspective. We have introduced a site reference that is a field that can be named to the customers' preference. We suggest using your departmental code as a site reference to ease the accounts audit trail.
The switching process only requires a small amount of information which includes the MPRN number for each site, annual consumption (AQ) or estimated monthly/annual spend per site, contract start date and your billing information.
Always ensure that you have ended your contract with your current supplier before switching. This can help avoid additional costs with your current supplier if you are currently under contract.
Your quote will consist of a range of information, however, the important bits are the standing charge (STD) and the unit rate (U) measured in (pence/day) and (pence/kWh) respectively. The standing charge represents the fixed costs, such as the meter rental, meter read and our overheads. The unit rate contains the wholesale costs and the transportation costs. Your annual estimated spend is shown on your bill, but if you'd like to compare it to other quotes, you can use this formula:
Annual cost (£) = ((AQ x U)+(STD x 365 days))/100
It is important to note that your quote has an expiry date usually 20 days before the contract start date. This is important for us to honour our obligation to provide you with a 14 day "cooling-off" period and allow for the time to transfer the supply contract from your current supplier to us.
All you need to do to initiate your contract is read the terms and conditions, sign the contract and return it via email or post to your allocated agent (Please allow delivery time if you post the contract to us).
Usually, within the first two working days after the signed contract has been received, we will send you a link via email to set up your direct debit mandate. We use a company called GoCardless to handle the billing on our behalf.T - 19 Days
At this point, we have received your signed contract, direct debit and now the cooling off period has passed. This means that we have the permission to start the transfer process. We will notify you if there is a problem with the transfer process.T - 6 Days
At this point, your sites have been successfully transferred and your are now under contract with us. You must provide a meter reading on this date.T - 0 Days
If you think we can do something better, we are open to suggestions. All you need to do is get in contact with your agent and they will put suggestions forward for consideration, meanwhile keeping you in the loop throughout the process.