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GREAT WESTERN ENERGY

. . POWERING GREAT BRITAIN . .

FREQUENTELY ASKED QUESTION

BANK TRANSFER/BACS

You must pay your balance by the due date. Our account details are found on the last page of your invoice. If you are having issues with paying us through BACS/bank transfer, you can give us a call to disscuss payment options.

G4S

G4S operate as our meter reading agent. We pay them a fee to record and send your read data to us.

CONTRACT CANCELLATION - PRE START DATE

In some instances we may be able to cancel your contract before the start date. This depends on whether your site has entered the transfer process and the progress of the transfer. We cannot guarantee cancellation, so ensure your contract meets your standards before signing.

CHANGE OF TENANCY

Once you know you are moving out of your premises, please get in contact with us to arrange a change of tenancy. Administration charges and/or termination charges may be applied where applicable.

CLIMATE CHANGE LEVY (CCL)

CCL is a government tax that is applied when a supply point reaches or exceeds 145kWh per day or 33 Units per day for gas and electricity respectively. A site may be exempt from CCL if part or all of the supply is used for domestic use. If this is the case, the customer must contact us for a VAT reduction certificate. Part or all of the supply may be applicable for the reduced rate of VAT under the same circumstances.

CREDIT CHECK

All customers are subjected to a credit check before a contract is formally accepted. Depending on the credit score, punctuality of payments and age of the company, you may be required to pay a suitable deposit. Late payments may be logged with our credit agency, which has a direct impact on you financial profile and credit score.

DIRECT DEBIT - GO CARDLESS

If you have opted for direct debit in your payment method, you will receive a direct debit mandate a few days after the contract has been signed. Once the contract has started, the direct debit will be actioned to take payments out on or around the 7th of each month. If you wish to cancel your direct debit, or change your account details, you must get in touch as soon as possible.

EARLY TERMINATION

In the event that you decide to exit the contract before the end of the contract term, we may charge you a penalty for leaving us. This is calculated on a case-by-case basis. You must tell us of your intentions as we will block attempts for other suppliers to take you site if you have not given us notice and/or haven't settled all your costs.

ESTIMATED READS

In some instances we may issue an estimated read. This may occur if you haven't supplied a read, our meter reading agent has not taken a read or the read supplied is over the threshold we expect. The threshold system is used to reduce the chance of you receiving any large bills.

METER READS

Meter reads can be sent to us from the 20th of each month. This must be logged before the last day of the month so the bill can be prepared and calculated. We may also allow our meter reading agent (MRA) to gain access to your property to obtain an index read. You must allow the MRA access to the meter under your terms of agreement. We contract pedestrian meter reads to our agent, G4S.

OUT-OF-CONTRACT PRICES

Our out of contract rates for gas are £4.99 per day for the standing charge and 7.5 p/kWh for the unit rate.

INCORRECT BILL

If an estimated read is incorrect and it has had an impact on your bill, you can submit a read to us in the next read period after the 20th of the month. We will issue a credit note if your supply point portfolio is in credit in the next bill run. If you have an extremely high consumption applied to the supply, please contact us to discuss your options.

INVOICING

Customers will receive an invoice on the first day of each month. The invoice will display a breakdown of all the costs applied to the site for the bill period. In some instances, you may receive a credit note. This will credit you with any monies that are owed to you.

SIGNING A CONTRACT

A signed digital copy of your contract is sufficient for the agreement. If you decide to accept the tariff and the terms, you can sign and return the contract by following the instructions on the contract. Unfortunately, we can only guarantee the prices quoted before the expiry date. If the expiry date has passed, you will require a new quote.

WHEN ARE WE SUPPLYING ELECTRICITY?

We want to ensure our gas products are established before acceeding to the electricity side of the market. We are looking at selling electricity products towards the middle of 2017, we will notify you when this happens.

VARIABLE RATE CONTRACTS

We do not offer variable rate contracts due to a lack of demand. We don't intend on introducing variable rates as we pride ourselves on our simplified contract plans.